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5 hour wait to see doctor !!!

Story from nhs.uk

"5 hour wait to see doctor !!!"

About: Russells Hall Hospital

My 71 year old husband was taken to A&E by ambulance following contact with 111.

It was early hours of a Saturday morning and he was treated with disdain. The triage nurse NEVER spoke to him. I have made a full complaint with full story and we are still waiting for answers. He was in pain and given no help. The following week attended private hospital and has had an operation and is recovering well just £7000 less money in bank account

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Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital

Submitted on 01/02/2018 at 11:55
Published on nhs.uk at 13:01

We are sorry to learn of your husband’s poor experience of A&E.

It is our aim to deliver the highest standard of care to all our patients and we sincerely apologise for falling short on this occasion.

If you would like an update on your complaint, please contact the Complaints Department on 01384 321035 or e-mail dgft.complaints@nhs.net

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