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My fathers care

Posted By AJSWSM

"My fathers care"

About: Musgrove Park Hospital / Accident and emergency Musgrove Park Hospital / Gastroenterology

(as a relative),

My father was admitted into A&E in December 2017. The care he received was absolutely first class. He was treated quickly, professionally with care and kindness. As a family we kept informed and also treated professionally and with kindness from all members of staff.  He was later admitted onto Shepard Ward where all the staff were wonderfully caring.  

This was our first experience of Musgrove and we can honestly say we were very impressed with it. Every single member of staff both in person and over the phone were helpful, polite and caring.

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Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 6 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust

Submitted on 08/01/2018 at 14:57
Published on Care Opinion at 15:25

I'm really sorry to read that your Father has been poorly and appreciate this has been a worrying time for you all.

Thank you for taking the time to offer your positive experience as a family, and share the kindness, compassion and professionalism presented to you by staff in both Musgrove's Emergency Department and Shepard Ward. I will ensure that your comments are shared with the teams involved in your Father's care, and know this will be greatly received by them.

I hope your Father is making a swift recovery.

With best wishes,

Charmaine

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Response from Louise Hill, Matron, Paediatric services, Taunton & Somerset NHS Foundation Trust 6 years ago
Louise Hill
Matron, Paediatric services,
Taunton & Somerset NHS Foundation Trust

Submitted on 09/01/2018 at 11:26
Published on Care Opinion at 11:29

picture of Louise Hill

Thank you for this positive feedback, I hope your Father is still recovering well.

Maintaining professionalism and being kind to patients and their families is important to us as well as providing good medical care.

It will be a boost to our team to hear this good feedback at a time of year that can be very challenging for us.

Musgrove park ED is certainly a team that I am proud to be a part of.

Best wishes to you all for 2018

Regards

Louise

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