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Community treatment service are rude,!

Story from nhs.uk

"Community treatment service are rude,!"

About: Queen's Hospital / Accident & emergency

I visited last week with my mother in law and have never been treated so rudely. My MIL went to the queens following twisting her ankle. The place was busy and we expected to wait our turn and be patient. What we didn’t expect was to be spoken to like we were an inconvenience. I’m not surprised CQC think this hospital needs improvement, I 100% agree!!! Very poor!

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital

Submitted on 15/01/2018 at 06:57
Published on nhs.uk at 08:31

Thank you for taking the time to provide us with your feedback, I am very sorry to hear the concerns that you raised. If you would like to discuss your concerns further you can contact our Patient Advice and Liaison Service, they will do everything they can to help you. The teams contact telephone number is 01708 435 454 or they can be contacted by email, pals@bhrhospitals.nhs.uk.

Kind Regards

Jack Stevens

Lead Nurse For Emergency Care

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