"Very dissapointed with attitude ."

On arrival when we pressed the bell for entry we were abruptly and told to wait down in the waiting room. After some considerable time we asked if there was a delay in the appointments. We were treated with irritation and a considerable amount of excuses. Not a good attitude.

We were told the time on the appointment letter was not the time you be seen that was just a time that was given to all patients. There does not seem to be any process to identify which patients have arrived. On one occaision they were calling a patients name out and he did not arrive until later. However when we saw the nurse we stated that we acknowledged that some times consultants were sometimes attending to other emergencies but could not understand how the appointment system worked. We were then advised that all appointments were double booked.

However when we saw the consultant he was brilliant and explained everything in a way that could be done to eliminate the problem. He was excellent. What a shame that the initial contact with staff was so disappointing.