"Feedback about a visit to A&E"

I visited A&E with my 2 year old grandson and his mother on Christmas night at about 9.15pm. My grandson had had a fall & had hit his head, causing a big lump & bruising, so we wanted reassurance that all was well.

We were seen straight away at Reception, where his details were taken straight away & we were advised to go through to Children's A&E. Again the service was very prompt & he was seen by a doctor within minutes.

The doctor examined him & reassured us that there was no cause for concern. The doctor's manner was very caring but thorough & he had a child friendly manner which was relaxed & entirely appropriate. He was happy to answer our questions & was very reassuring.

I realise that we were very lucky that there was not a huge demand for Children's A&E services at that time, but I can not praise enough the care, attention & prompt service my grandson received.

I would like to express my gratitude & appreciation of all those involved. Also we greatly value the positive difference it makes to have children's A&E separated from the adult service.