This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Very poor service from the medical staff"

About: Northwick Park Hospital

I am writing this review as my father has been treated at Northwick Park Hospital for a number of infections and since July has been in and out of hospital as he is sent home by the doctors when this infection is not fully recovered, he comes home only to go back to Northwick Park hospital as an emergency patient. Since July he has been admitted as an emergency patient 8 times - this is rather excessive and distressing. He is frail and distraught - the nurses are very good, but the doctors seem to think that its ok to send him home even though he is so unwell and needs 24-hour care.

8 times as an emergency patient admitted for at least a week at a time - clearly this man needs some good care and attention - but the doctors send him home with no care just because he is on oral antibiotics does not mean he is well and able to care for himself.

I am actually disgusted at the way that he has been treated at this hospital - never go there unless you are a private patient - in public care, they just don't care!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 6 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 28/12/2017 at 13:08
Published on Care Opinion at 15:10


I am so sorry to read this. It sounds like your father and your family are having a very difficult time. I can't get the right people to look at this without knowing who your father is. Please can you contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net and we will do our best to help you.

Best wishes

Sue

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k