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"ward 39 what a joke"

About: Blackpool Victoria Hospital

I was admitted into BVH on friday 22nd Dec . After being spoke to like a child in assessment by a nurse after sitting on a hard chair for 15 hours with a bad leg i was moved onto AMU.......wow . How on earth is any one expected to get well the noise and people just doesnt stop .

I was then moved to ward 3 .....not a single bad word to say about the whole staff on this ward , freindly ,helpfull, attentive ,made sure i was comfortable nothing to complain about my care from any of them .

Then Monday night i was moved and when i say night i mean night at 11pm !!!! To ward 39!!!!!!.

This is a cardiac ward , it was pitch black , there are constant buzzers going off . I was told i needed to go to sleep !!!! . They didn't know why i was here , what was wrong as i was told i needed a heart monitor on ...i have a bad leg .

The door to the room was constantly being opened ....i was again told i was meant to be asleep . I requested the the door to be closed it was opened 3 further times .

In the morning i had a blood test at 7am for checking if i could be discharged . Was told results would be back within an hour two at the most . It is now 2.30pm and no results , i have not seen a Dr ,a nurse or anybody else . I asked for someone to find out what is happening, no one came to give me any information at all .

I am waiting 10 more minutes then i will be asking if anyone can be bothered to remove my cannula from my arm as i have my home medication and i will be discharging myself out of this dreadful ward .

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Responses

Response from Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 27/12/2017 at 14:43
Published on Care Opinion at 15:51


Good Afternoon,

Thank you for taking the time to leave feedback about the experience you are having whilst in Blackpool Teaching Hospitals. It is lovely to read that you found the staff on Ward 3 attentive, caring and helpful and that they made sure you were as comfortable as possible.

I am sorry to read that during your stay you have had a less than positive experience on AMU and Ward 39.

If you feel it appropriate and so that we can get further details about what has happened and ensure that your concerns are fully investigated please can you contact our Patient Relations team directly on:

patient.relations@bfwhospitals.nhs.uk

I will share all your feedback with the areas involved in your care and again appreciate the time you have taken in telling me what you have experienced.

Kindest Regards

Leanne

Patient Experience & Involvement Manager

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