Follow up to Lack of Communication Post.
Assessment Ward dirty, urine on toilet floor in parents' toilet, swab wipes left on floor, more lack f communication,
Asked to speak to senior member of staff as waiting ages.
He never responded to the complaint, obviously no customer care here and no taking responsibility or dealing with complaint, and never came to speak to myself or my partner.
The Assessment centre is absolutely disgusting and only causes stress, and anxiety to patients and family, does as little as possible, you have to be extremely assertive to get even a cup of water, obviously pray on peoples' circumstances.
"Filthy conditions assessment suite"
About: The Royal Victoria Infirmary / Accident & emergency The Royal Victoria Infirmary Accident & emergency NE1 4LP
Posted via nhs.uk
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