"My Brothers Care"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP University Hospital Wishaw / General Medicine (Wards 5 & 8) University Hospital Wishaw General Medicine (Wards 5 & 8) ML2 0DP University Hospital Wishaw / Respiratory Medicine (Ward 7) University Hospital Wishaw Respiratory Medicine (Ward 7) ML2 0DP

Posted by Bruno57 (as a relative), 6 years ago

My Brother was admitted to Wishaw general in December 2017
He had advanced stage Cancer,
He was assessed in A & E & Diagnosed with a Chest Infection & Was admitted to Ward 8 the Same Day.
We feel the level of care he received was close to non existent & as family felt very ill informed of his care plan. Each time we wished to speak to someone it seemed they were on Lunch or not available.
We found out Literally By accident it was aspirating pneumonia he had not a chest Infection. he was kept hydrated by a drip & was given antibiotics but that was it.
3 days after admission he was taken to the bathroom where he was left & he had a fall.
We found him on several days in hospital PJ's despite having a locker full of his own. On a 13 day stay in ward 8 he wasn't even shaved until day 9 & that was only because i asked them to;
Twelve days after admittance a Referral was made to admit him to a Hospice & despite this while we were there visiting a stern Physiotherapist came in & wanted him to use a zimmer frame & get into a chair. He was unable to hold a cup on his own or even feed himself. Thankfully after the Referral he was Moved to the Hospice. The Care He received there was second to none,
They found he had bed sores following his stay In Wishaw, again we were not informed of that & we believe he he had not been turned to make him more comfortable & to prevent this type of thing happening. The Pain he must have been in was incomprehensible.
The referral to the Hospice should have been made sooner.
To Everyone's relief particularly his he passed away peacefully just before Christmas with a family Member by his side & others close by.
The Care & Compassion Family Members & My Brother were shown was nothing short of Incredible In the Hospice. Every Member of Staff Could only be described as Angels.

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Responses

Gillian McAuley

Chief of Nursing Services, University Hospital Wishaw,

NHS Lanarkshire

Submitted on 08/01/2018 at 09:12

Published on Care Opinion at 12:37

Dear Bruno57,
Firstly, please accept my condolences on the death of your brother. I’m glad that he was able to be transferred to St Andrew’s Hospice and died with dignity surrounded by his family.
I’m really concerned about the feedback you provided about his inpatient stay with us at Wishaw. I’ve shared your reflections with the ward staff who are disappointed and distressed by your family’s experience, as this falls short of the standards we aspire to provide.
The Ward team will use your feedback to reflect and learn, but it would help us greatly if you could contact us to provide some more detail and perhaps meet with us to discuss the issues you have raised.
If you feel able to do this, please contact my Patient Affairs Department on Tel No: 01698 366558.
My thoughts are with you and your family at this sad time.
Kind regards,
Gillian

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Update posted by Bruno57 (a relative) 6 years ago

Good Evening Gillian
Many thanks for your response, myself & the family appreciate it! it's particularly poignant that this story was published today.
My brother was laid to rest today.
At present things are still somewhat raw & the grieving process seems to have surfaced again.
However I will be in touch with the patient affairs department in a few days time.
I would gladly take the time to come discuss things in more detail with regards to the issues that I raised in my comments.
Kind Regards

Gillian McAuley

Chief of Nursing Services, University Hospital Wishaw,

NHS Lanarkshire

Submitted on 09/01/2018 at 12:20

Published on Care Opinion at 12:47

Dear Bruno57,
My thoughts are with you and the family at this difficult time and I appreciate you getting in touch.
Please take the time you need and I will make time for you when you are ready.
Kindest Regards,
Gillian

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Gillian McAuley

Chief of Nursing Services, University Hospital Wishaw,

NHS Lanarkshire

Submitted on 13/02/2018 at 11:15

Published on Care Opinion at 11:36

Dear Bruno57,
Thank you for taking the time to come and meet with me today and give us the gift of feedback.
There are some simple ways we can improve the care and experience our patients receive and we are glad we had to opportunity to discuss your brother's care in more detail.
Yvonne has already fedback your experience within the ward and I will as agreed, share your experience at our support worker forum this afternoon, so that there is wider learning across the hospital.
Thank you again,
Best Wishes
Gillian

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Tim Warren

Policy Lead for Palliative and End of Life Care,

Scottish Government

Submitted on 13/02/2018 at 12:12

Published on Care Opinion at 14:45

This chain seems really helpful - beginning with both criticism and praise in the initial post - the response from Gillian McAuley, Chief of Nursing Services at University Hospital Wishaw - Bruno57's willingness at a point of grief to still meet with her and Yvonne - and the commitment to use the feedback given to help staff support patients and their families differently. Having been reading about the Bawa Garba case just yesterday, the contrast with the 'alternative' learning culture this chain exemplifies feels really hopeful.

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Update posted by Bruno57 (a relative) 6 years ago

Good Morning Gillian
Please accept my apologies for not replying sooner, not an excuse for it, except for to say it has been a very busy time for me since meeting with you back in February.
It was nice to have met you & the senior sister from ward 8 to discuss my concerns regarding my brothers care whilst in ward 8, it helped a lot just to be able to talk things through & to air my views on simple things that could have made for a more comfortable stay.so long as lessons are learnt that all that can be expected, I fully appreciate that a hospital ward is not really the correct place for palliative care & staffing levels are such that this cannot be achieved.
But by the fact that the experience has been shared within the ward & to the staff may well just make a difference.
By sharing it with the support workers forum this should also help.
Thank you for taking the time to meet with me.

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My Brothers Care

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Update posted by Bruno57 (a relative) 6 years ago

Update posted by Bruno57 (a relative) 6 years ago

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