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"My daughter being transferred to Kings Mill hospital"

About: East Midlands Ambulance Service NHS Trust King's Mill Hospital / Paediatrics Newark Hospital

(as a service user),

My daughter came out with a very bad rash on her face and body, I was really worried so I called 111 and they said I would need to get in contact with a primary care service within 2 hours and a doctor would call me back.

Once I spoke to a doctor over the phone they invited me to see the out of hours GP in an appointment at Newark Hospital. When we got there my daughter was a bit distressed but we saw Dr Simone (I think that was her name) and she checked her out very thoroughly (I’ve been to the out of hours gp countless times with my older daughter and they do not often check out children as thoroughly as she did) and she advised it was slapped cheek syndrome which is a virus and she should be fine with calpol and ibuprofen. She even went to the trouble of writing out to us the times when my daughter would next be able to take the calpol and ibuprofen so we didn’t get mixed up and wrote a prescription for nappy rash ointment when she noticed she had bad nappy rash.

I was very happy with the advice she’d given and left the hospital feeling quite relieved. However, three days later my daughter started panting and seemed as though she was breathing too fast, so I called 111 and again went to Newark hospital to see the same out of hours gp. Well I am so relieved I saw her, she checked my daughter out so thoroughly and really looked after her, she advised she would need to go to kingsmill but was too ill to let me drive her and sorted her transfer to go to kings mill in an ambulance due to her oxygen levels not being very good and she had suspected pneumonia. We got to the hospital and were looked after quite well and it turned out she has bronchulitis and we were very relieved and very thankful to all the health care professionals but particularly the gp who had taken such good care of us.

This is not the end of the story though, the same gp called up on Friday to enquire how my daughter was doing, find out how she was treated and to ensure I had been given the correct information of what to look out for! I honestly couldn’t believe a GP who is so busy with literally treating patients could spare the time to give me a call to enquire after her and I honestly could not be more grateful to her and would like to find out where she works regularly so I can send her something as a thank you!

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Responses

Response from East Midlands Ambulance Service 6 years ago
Submitted on 27/12/2017 at 13:42
Published on Care Opinion at 14:29


Dear limawan96,

I am sorry to hear that your daughter has been so poorly, but very pleased to hear that you have received a good service from several areas within the NHS.

Thank you for including East Midlands Ambulance Service in your compliment.

I hope your daughter is making a good recovery and

Kind regards

Melanie Wright, Deputy Director of Communications

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Response from Katie Harris, Patient Experience Facilitator, Sherwood Forest Hospitals NHS Foundation Trust 6 years ago
Katie Harris
Patient Experience Facilitator,
Sherwood Forest Hospitals NHS Foundation Trust
Submitted on 02/01/2018 at 09:10
Published on Care Opinion at 10:17


Thank you for taking the time to provide such positive feedback. I will ensure your kind comments are passed on to the teams involved in your care as I am sure they will be pleased to read your words of praise. I hope your daughter is making a speedy recovery and wish you all the very best for the new year. Thank you again for taking the time to write this post.

Best wishes

Katie Harris, Patient Experience Facilitator.

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