"Haemorrhoid banding at BRI"

About: St Lukes Hospital / Colorectal surgery

(as a service user),

I start this by saying that not everyone will end up like this!

I had a colonoscopy in June 2017. I felt everything and I was 1st one to spot a polyp. I would not even bother with sedation next time as yes it's uncomfortable but not painful.

I was told that I had internal haems at this. At out-patients was advised haem banding.

So in December I went in for banding and sigmoidoscopy under general anaesthetic at Bradford Royal Infirmary. I woke up in agony and immediately asked for paracetamol. Should that not have been an indicator that something was possibly not quite right?! I was discharged with no pain relief and only advised to make sure one did not become constipated.

So the next couple of days the pain was 2/10. My glutes hurt more and the wind than my backside!

The next day I was in severe pain. Felt like someone was stabbing me in the backside constantly. I rang my GP who prescribed something for soft bowel movements and analgesia.

The day after that I waited 10 hrs (yes really and doing that complaint next!) for NHS 111 to call me back as I felt ill and in pain. The out-of-hours GP didn't examine me PR, nor check my vitals. They gave me antibiotics and pain relief.

So having taken several different strong painkillers I was still in 20/10 pain.

Six days after surgery I went to see GP who prescribed me antibiotics. I couldn't face a PR examination and just kept telling myself it was an infection of banding and would go away.

How wrong was I! Sent by GP two days later to surgical assessment unit at Bradford Royal. I let my GP exam my rectum and it was pure hell. They could feel a lump and smell an awful smell.

So I had my 2nd general anaesthetic in 8 days. One of my bands was necrotic, infected and thrombosed. They removed the remaining bands.

Woke up and even though I'd had a nerve block down there I knew the severe pain had gone.

Now I am post 2nd op I have some little discomfort but no pain.

I tried to ask the surgeon why this had happened to me and they didn't give me any explanation really.

If I'd have not gone in on the to have this sorted I may well have developed far more complications.

I'm trying to remain positive but I am scared I'm still not right down there.

I will never ever have anymore banding nor a haemorrhoidectomy if they offered. The pain from haems I would put up with any day over what I've been through.

I cannot get my head round why antibiotics are not given in the UK as surely- anus/rectum- faeces and banding are all a combination for bacteria down there.

I would say that this is the worst pain I have ever had.

Feeling low and fed up and trying to stay positive as I have a 7 yr old and it's Christmas.

Responses

Response from St Lukes Hospital

Hello, thank you for your feedback and I am sorry it has taken a little while to reply to you because of the holiday period. I really hope you are now feeling a bit better and continuing to recover. I am so sorry to hear about this very distressing experience.

Being in pain and unwell is always hard, but we appreciate that feeling like this over Christmas, and when you have a young child, would be very difficult for everyone. We would like to talk to you about what happened, and investigate anything that was not as it should have been.

We do value all feedback, and try to use it to improve care, communication and all aspects of our service, we certainly do not want our patients to feel as you have been feeling.

Would you please get in touch with me as soon as you can?

You can do this by email to patient.experience@bthft.nhs.uk or by phone to 01274 383863. If you call when I am not in the office please leave me your name and number and I will call you back as soon as I can. It would be helpful if you could send me the following information, or have it handy when you call.

I would need your name of course, date of birth, address, your consultant’s name and if you know it, your hospital number ( this will be on any letters you have from us or your discharge paperwork) or NHS number.

I hope to hear from you soon.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by beidbd39 (a service user)

Hiya.

I have just emailed the CEO and PALs at BRI today. Awaiting their response.

I am going to see my GP tomorrow as since the operations I have been suffering with faecal incontinence. This is very distressing as you will understand.

Thanks for your response.

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