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"6 years"

About: Milestone Surgery

I have been a patient here for 6 almost 7 years since moving into the area. from start to finish my experience with the doctors has been nothing short of fantastic. I started with two doctors, and currently I'm with a third doctor, these three have been a credit to not only milestone but medicine in general. and without sounding dramatic, I feel without their help and support across a wide variety of issues, I would be in a much worse state than today.

If I had one criticism. and it is just that, not a complaint..the staff whilst heavily burdened might need to be a little more sensitive to patients at times. not everyone who visits the GP looks on deaths doorstep. mental issues can be an urgent care issue too, and being pressed about it doesn't help. I understand you have to do a 'triage' sort of thing to keep appointments down, but if somebody insists its urgent I feel you should err on the side of caution rather than argue with them that you MUST know what the issue is. for people with anxiety/depression this can make things worse at an already tricky time.

Overall, I cannot fault it. even with my little critique above, that has happened twice in 6 years of fairly regular care.. so even that is barely a blip on the radar. this place is fantastic. and changed my view of medical care.

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Responses

Response from Milestone Surgery 6 years ago
Milestone Surgery
Submitted on 04/01/2018 at 11:18
Published on nhs.uk at 12:31


Thank you very much for taking the time to leave us lovely, positive feedback and we are delighted to hear that you are pleased with the healthcare you are receiving from Milestone Surgery.

In these days of difficult times for all the NHS, GP surgeries too come under fire and we do try our best to give our patients the best possible clinical and non clinical attention we can.

The reason we do occasionally ask the purpose of your visit to the GP (usually when it is an URGENT appointment) is to make sure we allocate you the best and quickest means of seeing someone.

Milestone Surgery now has additional specialist staff who may be able to see you and treat you quicker than your own GP.

A new system that we are trying at the moment are E Consultations.

You can access these via our website and after completing some medical questions, you can submit an email to your GP and get a speedy response without initially coming into the practice.

May we take this opportunity of thanking you once again and to wish you a healthy and happy new year.

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