This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Experience this week in Ayr Hospital"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / Trauma & orthopaedics

(as the patient),

On Wednesday afternoon I had a bad fall in my garden and went over on my ankle. Daughters took me to A&E at Ayr Hospital. From arrival to admission into Station 10 (Orthopaedic Ward) took only three hours.  Thankfully it was decided I did not require surgery but a cast would suffice in the meantime. I cannot speak highly enough of the care I received through the processing in the emergency department, to the porters, to the ward staff in Station 10 and the plaster room. Staff nurse Gregar and his team of nurses, health care workers, domestic staff, worked tirelessly throughout the long shift. They were patient, respectful, cheerful at all times under duress. I cannot speak highly enough of the care I received all the way though my brief admission to Ayr Hospital, Station 10.

Well done to all.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/12/2017 at 11:29
Published on Care Opinion at 11:38


picture of Eunice Goodwin

Dear Ewansgranny,

Thank you for taking time to share this really lovely tribute to so many staff. I will share this with all the teams; I am sure they will enjoy the praise and thanks. I hope you are not in pain and you get back to health and full mobility soon.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k