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Excellent care

Story from nhs.uk

"Excellent care"

When my relative was admitted to ward 6 at the harplands hospital I was extremely anxious about it . I had cared for my relative for five years and was extremely reluctant , but realised they needed specialist care . I needn't have worried . We were treated with compassion and care from day one . The staff were all fantastic every single one went out of there way to keep me informed about my relative that came as a huge relief to my family . So a massive thank you to all the staff at ward six you are doing a wonderful job

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Responses

Response from Harplands Hospital 6 years ago
Harplands Hospital

Submitted on 04/01/2018 at 11:51
Published on nhs.uk at 12:31

Thank you for your lovely comments about the staff and service that your received whilst your relative was a patient on ward 6. The service prides itself on being person-centred and working closely to involve patients and families in every aspect of their care. It can be a very difficult time for relatives, particularly when they have been caring for a loved one for a long time and we appreciate how hard it can be to place your trust in other care-givers.

Your feedback is very much appreciated and we will ensure that the staff are made aware.

Veronica Emlyn (Patient Experience Lead)

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