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"Emergency call out"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

My wife was feeling very unwell and had been for several days. She had a visit to Hospital and all was found to be ok. Several days later she felt worse and we had to call 111 for assistance and an Ambulance was called for a home visit.

The Paramedics attended to my wife. Not being people who call Emergency services on a whim we were concerned if this was wasting their time. We were told that it was not which made us feel more reassured.

I cannot thank the Paramedics concerned enough and only wish I had their names.

It is  a shame that we take our emergency services for granted, but having said that where else would we get this service.

I cannot thank you enough, many, many thanks,

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 22/12/2017 at 10:54
Published on Care Opinion at 10:55


Dear Princy,

Thank you for taking the time to share your story and I hope your wife is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in your wife's care, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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