"Last minute cancellation"

As a family we are extremely disappointment at the treatment our mother received during her time at Guy's hospital. 

After months of appointments, scans and blood test to prepare herself for her knee replacement. She had received the go ahead. She arrived a day ahead of her operation. Again discussed the risk and had checks. The following day it was discussed again and she was marked up on the knee that was meant to be operated on. 

My mum was taken down to theatre around 2pm and My Dad (her husband) was advised to leave for around an hour and half until the operation was done. After the time my dad returned to see My Mum had not had the operation. In addition to this she had not been fed after she had fasted for the operation or given her medication that was stopped ahead of the operation. My dad had not been contacted nor had any of the family via phone. The surgeon had left and told a nurse that they would speak to us regarding the operation within 15 minutes. Instead of the doctor giving us the respect of talking to us in person a nurse handed us a phone to speak to them. The doctor's explanation for refusing last minute showed that they had not read through the notes properly. 

We are extremely disappointed with the behaviour and treatment by this doctor. My mum had been neglected and put through stress of believing her operation was going ahead, after been taken down to theatre and prep. Only to be told whilst on the bed in theatre it would not happen. The surgeon/doctor seemed to go against the superior professional opinion and a series of the other specialists that My Mum was fit for the operation, the doctor also refused to acknowledge her notes accurately. Did not seem to acknowledge that her treatment had been delayed due to the operation.