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"Care of our son"

About: University Hospital Wishaw / Maternity Care (Wards 21-24) University Hospital Wishaw / Neo-natal Intensive Care

(as a parent/guardian),

My son was born in Stornoway and quickly became unwell with breathing difficulties.  He was transferred to Wishaw General that night and we flew as soon as we could the following day.  

We stayed in Ward 22 for the first few days and we couldn't have been in a better place.  MCA's Alyson & Fiona were absolutely AMAZING, as a first time mum I had no clue what I was doing and they were so helpful, supportive, friendly and kind. We will never ever forget you both! 

Eilidh, student midwife, was also lovely and suspected my iron may be low so gave me a blood test and turned out to be right. We were worried that our little boy's breathing still wasn't quite right when he was brought back to us, and she really stood her ground and made sure we were listened to. I can't remember her name unfortunately but we appreciated you so much. 

My husband was able to stay in hospital with me which made everything so much easier at such a difficult time.  We were soon moved to the transitional care unit, Lyn helped us bath him for the first time and was lovely, Nicola sorted out all our stuff for going home and was so diligent and professional. 

Another lady in transitional care explained all of our little boys tests and results to us in a way nobody had since we arrived, I'm sorry I've forgotten her name too, I think she came from the SCBU.  Finally, there was a midwife/nurse working in Transitional Care but I believe she came from Ward 22 or 23.  Her name was Mary or Margaret.  On day 5 of being in hospital, my hormones really kicked in as did the possibility of being there for several more days, we were all dying to get home, it was July and we were so hot and confined to the hospital, everything got on top of me and to top it all off we had run out of clean clothes and babygrows.  My husband planned to leave in the morning to find a laundrette.  However, that day, Margaret insisted that she take our washing home, and came back the next day with a bag full of fresh washing. 

It sounds like a simple thing but it is the nicest thing anyone has ever done for me, and the way I felt that day, nothing could have been better than being able to wear fresh clothes.  I will never ever forget you and your kindness, you are an angel!! I'm so sorry if I've forgotten anyone, everyone we came across in the nursing/MCA/midwifery staff were amazing...almost :)

Overall, our stay in Wishaw General was absolutely amazing.  All three of us were so well looked after. 

Thank you.

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Responses

Response from Wendy Drysdale, Senior Midwife for Neonatal and Transitional Care Unit, Maternity Services, NHS Lanarkshire 6 years ago
Wendy Drysdale
Senior Midwife for Neonatal and Transitional Care Unit, Maternity Services,
NHS Lanarkshire
Submitted on 22/12/2017 at 09:20
Published on Care Opinion at 10:11


picture of Wendy Drysdale

Dear mac1988

Thank you for contacting us and giving us this extremely positive feedback. It sounds like you had a really dramatic experience and it is really good to hear that you were all well supported by so many of the staff, including all areas within maternity and the neonatal unit and laterally in the transitional care unit. I hope you are all doing well.

All members of the team really appreciate when feedback is given and we wouldn’t expect you to remember everyone’s names as this was a really busy, emotional and worrying time for you all. I am absolutely confident that our staff will remember you all and therefore will be very grateful for this kind, heartfelt feedback.

You have told us of some of the extra things where staff went above and beyond, like washing your clothes, I agree with you, this was a really kind act and demonstrates how much individual members of staff really care for the women and babies and families that we provide compassionate and women centred care for. I will pass on all your feedback and wish you and your husband a very Happy Family Christmas with your son and good health for the years to come.

Best Wishes

Wendy

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