"Dementia care"

Our dad has been on ward 1 for the past couple of months and we can honestly say (apart from a couple of agency staff) ALL the staff no matter what their role are absolutely fantastic they are a really hard working and dedicated team , they have every service users care and wellbeing at heart in some difficult and demanding situations .Staff always have a smile, polite will always help you and have a kind word to support relatives. We have been kept up-to-date at all times regarding care plans etc and our opinions valued.

The ward is very daunting at first but get to know everybody- there are some lovely people remembering a quote from a poem "Do not ask me to remember don't ask me to understand let me rest and know you're with me kiss my cheek and hold my hand, I am sad ,sick and lost ,all I know is I need you to be with me at all cost"Dad is still on the ward - care is outstanding and we cannot thank staff enough.

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Responses

Response from Linda Rose, Head of Nursing and Patient Experience, Nursing Professions and Quality, Leeds and York Partnership NHS Trust

picture of Linda Rose

Dear Anonymous

Another one of the moments where I feel so proud to be a nurse in Leeds and York Partnerships NHS Trust. The kind of feedback you've provided inspires us and helps us to aspire to deliver even better care.

I've shared your kind words directly with the team on Ward 1 at the Mount, the Ward Manager and the Matron. They have asked me to thank you for taking the time to post your comments and also for finding the care they deliver to be outstanding, dedicated and focussed on service user care and wellbeing.

Thank you again for taking the time to share your feedback with us.

With kind regards

Linda

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