"At a time when everyones dissing gp surgeries"

At a time when there is alot in the media and indeed with the evergrowing world of social media people slate the Nhs and gp surgeries off we should also praise them for the amazing job they do. I have nothing but high praise for the staff at lisson grove from reception staff HCAs doctors and nurses. Iv been with the surgery for a number of yrs and in this time had many appointments due to a longterm problem. It makes me feel so much more at ease to ask for help when in crisis becuase iv never felt judged. And yes some ppl may think the small talk about pets or the weather or random things may add precious minutes on to an appointment than could be used on someone else but its the human kindness care and undrstanding that makes it alot better experience and can help you to feel at ease at a time you feel rough are scared and need help. Receptionists seem to get alot of negativity directed at them...but to keep calm

And try to help someone when they are getting angry that the recption staff dont have magic skills to create appointments out of nowhere is no easy task. The amount of times iv panicked on the phone due to anxiety and mental health issues and unable to speak properly they sit there and listen and help to work out whats needed and always do their best to find the best way to support and direct to a best plan of action and do there upmost to give advice if they can. In my opinion its a very good surgery. My mental health and consequently physical health are alot more managable becuase i have been treated with respect compassion and supported to engage in help to enable me to stay as well as possible. Thankyou !!!!