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Care Opinion

A&E

Story from nhs.uk

"A&E"

About: Croydon University Hospital / Accident and emergency

I visited A&E at around 5.45am on Friday 15 December.

I was greeted by a very grumpy receptionist.

After I was put through the ward I received excellent treatment. The nurse who dealt with me was lovely, the staff nurse was efficient, the doctor treating me was very thorough and I had more blood test done and went on to tell me that I had a condition which I knew nothing about.

The doctor advised that I see my GP as soon as possible.

My medication was given to me without a long wait.

The porter that took me to x-ray was very friendly.

All in all I felt treated very well by all the staff at A&E this morning.

As I started this by saying the only negative was the receptionist who booked me in.

I had to call the A&E around 9.30am and I spoke to the most professional and lovely women on the phone.

All those who I dealt with today (bar the receptionist) are a true credit to Croydon University Hospital.

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 6 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 15/12/2017 at 14:30
Published on Care Opinion at 15:54

Thank you for your lovely feedback about the A&E department. The doctors, nurses, porters and all the other staff working in A&E work tirelessly to try and keep waiting times to a minimum. It is therefore great to hear how efficient and friendly you found the staff when you came to A&E.

Of course I am sorry to hear that the welcome you received at reception was poor. At Croydon Health Services we listen to all feedback whether it is good or bad and we always aim to improve. I will make sure that you comments are seen by the staff in A&E, as it is always a boost to receive a compliment, and also so that they can reflect upon your experience in reception and work together to make improvements.

Best wishes

Hilary Frayne

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