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Lack of care

Story from nhs.uk

"Lack of care"

About: University Hospital Of North Durham / Trauma and orthopaedics

My elderly mother was treated for a broken hip.

My mother has mild dementia and requires things explaining to her.

I was waiting to visit Mam while 2 staff hoisted her from the chair to the bed and changed her incontinence pad. During the whole of the process the 2 staff carried out a conversation about their private social lives and although I could hear Mam groaning no word of reassurance or explanation or comfort was given. I know that nurses are busy and hard working but this was not about overwork it was about a basic lack of caring for the human being who was in discomfort.

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Responses

Response from University Hospital Of North Durham 6 years ago
University Hospital Of North Durham

Submitted on 15/01/2018 at 13:42
Published on nhs.uk at 14:01

Thank you for providing feedback on your mother's recent visit to Orthopaedics at University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Ward Manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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