"The New Surgical Day Case Unit"

About: Raigmore Hospital / Oral Surgery & Medicine

(as the patient),

I accepted a last minute cancellation to get my lower and upper right wisdom teeth along with the tooth in front of my lower right taken out. I was offered the cancellation appointment about 10 days to 2 weeks before it was due.

Well I had the operation this morning and I was in and out by 1330hrs, all done, it was surprisingly good. A very pleasant experience, considering my phobia with needles and anything to do with the Dentist (modern torture in my opinion).

All the staff were very friendly from Angus on the front desk to all the nurse's and Dr Railton my consultant for the procedure. The day case unit had only been open about a week and a half, although a little on the small side in terms of layout, I could immiediatly see the benefits in saving the patient having to go into a ward and be moved around the Hospital wasting time / manpower and money in the process. At least here it was all in the same area and under the one roof with the same staff seeing you in and out from start to finish.

I am sure it saves the consultant from trapesing all over the Hospital to check on his Patients afte the operation.

The directions to find the Unit could be better which I am sure will be rectified in time as it is a new facility within the Hospital.

Overall I very pleased with the treatment that I received and I am Impressed that in these financial restrictions and cuts the NHS in Raigmore have managed to identify a potential gain and implemented it to the treatment of Patient's and to themselves (they will save money in the long run).

Thank you :)

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Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland We have made a change

picture of Maimie Thompson

I have recently taken up post as Head of Public Relations for NHS Highland and together with Board Director of Nursing (Heidi May), we have been reviewing all postings on patient opinion. We are pleased with the fabourable feed-back received from you but sorry nobody that has responded before now. I have now fed back your comments to the Head of Service and Senior Manager.

You wil be pleased to know that in November a new set of signs was implemented for the whole of Raigmore Hospital. What you experienced was not unique to you. We identified an ongoing problem with patients struggling to find their way around the hospital. We also identified that our Appointment letters were not always as clear as they needed to be and the wording on letters did not always match the sign posts.

Thanks to the feedback from you and many others, together with our own surveys and observations, we have now made significant changes to improving our range of patient communications.

Thank you for taking the time to feed back. If you have any further updates/thoughts then please get in touch maimie.thompson@nhs.net


Maimie Thompson

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