"Awful and disgusting behaviour from staff"

In brief, Rugby Medical Practice hire incompetent staff who fail to show empathy to patient families who have been through a recent bereavement. Reception staff pride on 'patient confidentiality' by gossiping and showing private and confidential documents to each other in full view of other patients. Qualified doctors who are apparently allocated time to complete admin work are unable to complete a simple form properly and send it back without hassle. In essence, if you want to be greeted by rude staff and lazy doctors register at Rugby Medical Practice!