"Technically weak and poor customer service"

I have attended kings rheumatology for many years. Originally I found kings to be good, made adequate time for me as a patient and I was happy with the service. However during recent years the quality of the service had dropped dramatically, you don’t see consultants with the right skills when you need them for emergencies, palmed off on other departments, my consultant didn’t turn up to my appointment and was told they had left for the day (you see them in the dept on your way out). Worst of all no communication of risk when changing medications and not handled by consultants with the relevant specialism which has resulted in long term pain issues. Very poor performance.