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"Impossible to find them on the phone/book..."

About: The Royal London Hospital / Maternity

Antenatal

Once it was discovered that my rhesus is negative I was offered a test to check the baby's blood type. I did that and 4 weeks afterwards I still hadn't been contacted to get the results (either by post or call from a midwife). Having tried several times and spent hours to try to contact the antenatal team to ask about the results I managed to leave a message for a midwife to contact me. The midwife called me to let me know that the baby is positive and I need to do the Anti-D injection. More than a week later I got the results by post. I asked the midwife if they could book the appointment for the injection and let me know when it would be but they said I would be contacted by post. Now, one week before week 28 that I need to get the injection I still haven't received a letter with an appointment and again trying to get them on the phone is impossible..The only way to ask a question / book/ change an appointment is to go there unfortunately. So if you are working or leave far from the hospital, I wouldn't recommend the hospital.

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Responses

Response from The Royal London Hospital 6 years ago
The Royal London Hospital
Submitted on 06/02/2018 at 15:52
Published on nhs.uk at 16:02


We're sorry your experience at our Maternity Service wasn't to the usual high standard we strive for on a daily basis.

If you would like for us to investigate the issues you have been facing or to report your concern, then please contact the PALS Team by email: pals@bartshealth.nhs.uk

Kind Regards,

Barts Health NHS Trust

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