This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"overheated wards"

About: South Tyneside District Hospital / Accident and emergency

I wish to thank staff from ambulance service ,and full nurse ,doctors and support teams.I was taking into hospital on the 7 DEC this was the very first time I have been treated by this trust , It did not take minutes to find out staff were there to give 100% care with as much hands on as possible. From a&e to eau unit team then to ward 5 , all fantastic many thanks I myself I can't stand forced duct air heating this causes me to strain to get air inside of me ,it causes me to go into coughing fits then vomints , this greatly increases my organs to work harder than normal .First nite I stood all nite on the landing on ward 5 ,so that was the second nite no sleep eau was the same to hot , so I said enough is enough I got my belongings and left , to my disbelief at about 2 am Saturday morning a morpeth ambulance nearly caved my front door in at home for me to go back to hospital I went but again sat on a chair on landing all nite then into TV room , so some time later a doctor came I was conned into thinking I was getting meds to go home to see me over until I found a new gp , no hospital pharmacy closed Saturday it was only for me to sign a form to say I left of my own free will ,just so there backs were covered and I wasted 12 hrs for that .I will for ward this letter on to a legal team when a person can't be beside duct air heating and a hospital has not got the time to make 1 person a VIP I can understand that all I wanted was somewhere cooler and not be forced to breath in unwanted dry air and spoors from a to hot air feed grems yes u got your revenge because I signed myself out Alan tweddell.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from South Tyneside District Hospital 6 years ago
South Tyneside District Hospital
Submitted on 24/01/2018 at 10:06
Published on nhs.uk at 12:06


Thank you for providing feedback on your recent inpatient stay at South Tyneside District Hospital.

I am pleased to learn that you have had a positive experience with the care you received from the staff during your stay and your kind wishes will be shared with the teams. However, I am very sorry you were unhappy with the ward environment and we will ensure you feedback is shared with the Business Manager of the service.

We would welcome the opportunity to discuss your concerns further to enable a full investigation of the concerns that you have raised. If you would like to contact our Customer Services Department on 0191 404 1072 or e-mail customer.services@stft.nhs.uk and a member of the team will take the necessary details from you.

Thank you for leaving your comments on NHS Choices.

Customer Services Department

South Tyneside NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k