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No pain relief given

Story from nhs.uk

"No pain relief given"

About: Torbay Hospital / Accident and emergency

I arrived at accident and emergency yesterday afternoon with a blocked super pubic catheter and in a lot of pain the doctor I saw didn't prescribe any pain relief and made me feel very belittled when I said I was in a lot of pain they completely ignored how I felt I was in there 6 hours and given no pain relief the complete time I only have 1 kidney and I am prone to infections but the doctor didn't care about that I have been passing blood since but feel to scared to go back after the way I was treated

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Responses

Response from Torbay Hospital 6 years ago
Torbay Hospital

Submitted on 15/12/2017 at 11:21
Published on nhs.uk at 11:31

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

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