This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Please consider hearing disabilities"

About: Calderdale Royal Hospital / Accident and emergency

I have given Calderdale hospital mainly 5stars because I have been a patient there several times and I have found the staff very attentive and caring it is a good hospital except this last time I went which was for an X-ray on Saturday morning . I am slightly hard of hearing and normally wear hearing aids but not in an

X-ray dept as I am told the machines may damage my aids . I went into the changing room to put my gown on for the procedure of an X-ray the door

I closed for obvious reasons but instead of knocking on the changing room door and informing me they were ready for me for my hip X-ray the person doing the X-ray just shouted out into the corridor ? Well I could not hear them because of my hearing disability especially with the door closed so they repeatedly to my embarrassment carried on shouting my name out my husband told me this as he had to come round and let me know they were ready for me , it’s not nice to have to explain you are partly deaf in public so I would like to suggest if I may that staff knock on the changing room door and open it slightly to tell the patient you are ready for them , I know they do this in the MRI X-ray dept of Calderdale hospital so why not the other X-ray dept

Thankyou .

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Calderdale Royal Hospital 6 years ago
Calderdale Royal Hospital
Submitted on 13/12/2017 at 13:25
Published on nhs.uk at 14:31


Thank you for taking the time to provide your feedback.

To help us improve the services we offer it would help us if we could learn more.

So, if you are able we would ask that you contact our Patient Advice & Complaints Service:

Patient Advice & Complaints Service

Calderdale & Huddersfield NHS Foundation Trust

Huddersfield Royal Infirmary

Acre Street

Lindley

Huddersfield

HD3 3EA

0800 013 0018 | patientadvice@cht.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k