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Lovely AMH Outpatient Receptionist

Story from nhs.uk

"Lovely AMH Outpatient Receptionist"

About: Highbury Hospital

I cannot praise enough adult mental health outpatient receptionist. They are always extremely polite and helpful to anyone.I have witness their empathy with distressed patient waiting for consultant. They have not only five star customer service, but also real humane approach. What a asset to your team !.

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Responses

Response from Glen Owen, General Manager, Low Secure Community Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 6 years ago
Glen Owen
General Manager, Low Secure Community Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 11/12/2017 at 13:16
Published on Care Opinion at 14:15

Thank you very much for your lovely feedback. I am sure that this positive response to the service will be greatly appreciated by the team and I will pass this on to the staff member personally.

Best Wishes


Glen Owen
AMH Community Service Manager
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 6 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 11/12/2017 at 13:51
Published on Care Opinion at 14:15

picture of Jane Danforth

I just want you to know that I also spoke to the team who say thank you for the positive feedback and for taking the time to share your thoughts. They enjoy working at Highbury Hospital Outpatients reception and that everyone who works there enjoys meeting and helping patients.

Best Wishes

Jane

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