This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I wish there were more hospitals like the..."

About: Friarage Hospital Site / Cardiology

First visited this hospital on November 14th with my mum and she was diagnosed as having a small stroke. When my mum was told she needed to go to hospital she was upset as she had previously been to James Cook for a number of weeks and had an awful experience. On entering the Friarage it was a totally different experience. The staff in Ambulatory were lovely, friendly, helpful, polite, understanding and caring. Again on follow up appointments under the care of her Consultant my mum has received excellent care and treatment with everyone in these Departments including Cardiology. No waiting around for long periods of time, everyone shows care and compassion. Larger hospitals and the people in charge of hospitals could learn so much from the Friarage, it's an excellent facility I wish there were more smaller hospitals like this one for people to benefit from. Over the past 3 years we've been to hospitals quite a lot. As a family seeing how our mum has been looked after we only have praise for the Friarage and Brotton Hospitals. If we could choose every time we would choose these over James Cook. Thank you to the Friarage for their ongoing care.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 6 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust
Submitted on 20/12/2017 at 09:00
Published on Care Opinion at 11:20


Hello,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the Friarage Hospital. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k