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From Prison to Redwood 1

Posted By Ginganuts

"From Prison to Redwood 1"

About: Highbury Hospital / AHP Inpatient Highbury (Maples) Nottinghamshire Healthcare NHS Foundation Trust

(as the patient),

I was at North Sea Camp and got released and went to a Salvation Army homeless shelter and they got me a home locally. I enjoyed North Sea Camp where we did a lot of work about safer custody and Governor Batchford worked with the inmates giving them the important jobs and lots of us running day to day activities. Trusted inmates got the good jobs and I ended up doing Charity Shop work in the community and college courses. It was something good to work for. We had mandatory drug tests and this reduced drug use. 

We had an officer who improved the reputation of the units and I became wing rep.

I got sectioned a couple of years ago and ended up in Trust services.  I'm on Redwood 1 and the nurses are lovely and healthcare assistants are good but some bank staff are not doing their jobs correctly. 

It means that some of the lads who are paranoid feel that the bank staff should be out on  the wards more. I think we need a more diverse workforce more LGBT people working on the wards.

We also need peer support ex forces workers to understand us. Disabled workers should be welcomed. Ex prison officers and military etc. 

We used to get newspapers in prison but we don't get them for the ward.

We also need more control of the TV as there's not enough choice or remotes. Football to watch live matches would be good. It brings people together. We all get on together and we all get on when we watch. 

Occupational Therapy have been really good with the cooking lessons. Karen my CPN is good too and we have 'good craic' together!

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Responses

Response from Jennifer Bailey, Live Clinical Team Leader, Acute In-patient, Highbury Hospital 6 years ago
Jennifer Bailey
Live Clinical Team Leader, Acute In-patient,
Highbury Hospital

Submitted on 14/12/2017 at 11:50
Published on Care Opinion at 12:49

Dear Ginganuts

It is really lovely to hear your story, from an Occupational Therapy Team perspective it is great that you have accessed our services and department. I am pleased that you found our cooking sessions useful. We do offer a range of activities that offer different benefits and can be supportive in other ways.

We wish you all the best going forward

Kind Regards

Jenny

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Response from Andrea Worrall, Acute Manager City & South, Adult Mental Health, Nottinghamshire Healthcare NHS Trust 6 years ago
Andrea Worrall
Acute Manager City & South, Adult Mental Health,
Nottinghamshire Healthcare NHS Trust

Submitted on 14/12/2017 at 12:04
Published on Care Opinion at 12:50

Hi many thanks for your posting and your comments are very welcoming. We are proud of our services and the patient experience is very important to us. I welcome your comments on how to further improve the services.

We do have peer support workers on our wards and their lived experience is valuable to the patient group.

We aim to appoint staff into post from a wide diverse group and I will relay your comments in regards to this.

I will discuss with the ward manager the suggestions you have made in relation to the newspapers and the control of the TV.

We have community meetings on the ward and it would be good for you to attend those so that you could put your ideas forward in realtion to activities on the ward.

Kind regards Andrea

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Response from Steven Daykin, Quality Improvement Facilitator, Corporate Services, Nottinghamshire Healthcare NHS Trust 6 years ago
We are preparing to make a change
Steven Daykin
Quality Improvement Facilitator, Corporate Services,
Nottinghamshire Healthcare NHS Trust

Help to assist Teams improve their service for patients and carers

Submitted on 19/12/2017 at 09:48
Published on Care Opinion at 10:01

picture of Steven Daykin

Hello Ginganuts,


It was really nice to read that you feel your experience on Redwood 1 is of mostly positive and for the nurses and Healthcare Assistants to hear your positive comments about them and their care delivery will be fed back to them and will no doubt be greatly appreciated.

Regarding where you felt there was short comings from certain staff, I would suggest approaching the team to discuss this further so we can learn from your thoughts in more detail.

The mix of staff from different backgrounds, cultures and experiences both within work and lived, is of great value to our services we deliver, offering different perspectives and support at times of need. We have recently unfortunately lost our peer support worker who was on the ward to pastures new and am looking to replace them if possible. I feel this specific role is key and a valued member of our team in delivering good quality care.

With regards to the access to newspapers I shall look into this with the Acting ward manager and the environment co-ordinator when I meet up with them this week. I shall look into the access to the remote controls and see if there are enough and get another one if there is not. Unfortunately there are few live matches on terrestrial television now but when there are We can make sure one television is free to watch these.

If there is anything else you would wish to add or speak about please feel free to contact the Acting Ward Manager Marcus Hoyle or the deputy on the ward Dave Pooley either in person on the ward or contact them on 01159691300 ex 11110.

Thank you again for taking them time to comment on our service we deliver.

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Response from Kathleen Hall, Care Environmental Co.ordinator Redwood 1 & 2, Highbury Hospital, Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
We have made a change
Kathleen Hall
Care Environmental Co.ordinator Redwood 1 & 2, Highbury Hospital,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 08/02/2019 at 09:03
Published on Care Opinion at 10:26

I'm sorry it took ages to update you with the changes we made due to your feedback. I'm really pleased to let you know we have ordered more remote controls from Highbury Healthcare. We know it's really frustrating when you can't change the channel on the TV. We've also got some good news to share with you about Wi-Fi.

Free Wi-Fi is now available for patients to use at most of our sites now so it's good news for all patients in the Trust.

As patients now have access to Wi-Fi they can read newspapers online. I contacted the Metro with a view to it being delivered to Highbury but I'm still waiting for a reply. Annette, our ward manager is now looking into ordering newspapers for the wards.

Your story was really thoughtful and it's feedback like yours that helps us make the changes you suggest including the diversity of our staff and peer support which Steven mentioned in his earlier response to you.

Good luck in the future

Kathleen

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