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very painfull

Story from nhs.uk

"very painfull"

About: Burnley General Hospital / Endocrinology

I went in here for a endoscope.Firstly I have to say the nurse was lovely and could not do enough for me.The problem was when I got in to the room for the procedure ,I was not relaxed in the slightest and neither was my throat numb,I found the whole experience very painful and could not convey this with a tube down my throat.I felt like besides the nurse nobody cared how I felt,the doctor was just busy giving the other doctor instructions on how to do it.I am not a coward as regards pain but this was shocking my throat is sore three days later.

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital

Submitted on 07/12/2017 at 13:49
Published on nhs.uk on 09/12/2017 at 03:16

Thank you for taking the time to share your experience on NHS Choices about your Endoscopy procedure at Burnley General Teaching Hospital.

It is lovely to hear that you found the care you received from the nurse to be excellent. I am sorry to hear about your experience when you were having the procedure and will ensure that your feedback is brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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