"PrEP Impact Trial at Mortimer Market Centre"
Posted via nhs.uk
Having applied online via the PrEP Impact Trial website, my expectations of the appointment I had booked at the Mortimer Market Centre were a screening for HIV and an eligibility assessment for inclusion on the trial.
It seems evident that it is the centre's policy to ask patients to arrive 15 minutes before their appointment and then not offer them any apology when they are running 50 minutes behind schedule. Everyone's time is valuable and equally important. Unless you happen to be a patient visiting the clinic.
I would not have attended my appointment at the centre if I had understood it involved a full sexual screening with no guarantee of a follow-up appointment within the 40 day window.
I object to being asked to undertake a full STI screen when I am not presenting any symptoms in the hope that someone at the clinic will be able to see me in January. Securing follow-up appointments should not be on a wing and prayer.
I feel so exasperated by my experiences of trying to access NHS services in London. The clinic and PrEP trial may be oversubscribed, but the appointment system can be more effectively administered than the present one.