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Please Get it Right!

Story from nhs.uk

"Please Get it Right!"

About: Trinity Medical Centre

I actually hate complaining about this surgery I have been there 30 years and before Kirkgate.

My wife has to have rotating anti biotics for re-currying urinary tract infections due to several other health problems. Since the merger of another health centre its never got right, this month I requested her third anti biotic Amoxicillin giving plenty of notice (3 days) went to the pharmacy to collect them only to be told again they had not received a prescription for them So again went to reception to ask why was told the pharmacist said my wife has to see a doctor to get them and a rude receptionist interrupted my conversation with the person I was already talking to and barked "you cant have emergency biotics without seeing a doctor" I pointed out that my wife has been on them for almost two years and she did not have to see a doctor. The emergency doctor kindly issued them after they had obviously read Yvonne's notes , which the pharmacist had obviously not!

The Doctor last year issued a letter to everybody saying that under the circumstances my wife had to have them as soon as requested that is not happening, 2 months ago she was given the wrong ones!

The most worrying thing is the pharmacist sat on this request for 3 days without even contacting us which to say the least could have endangered my wife's health!

Please Trinity get this matter sorted and ensure she gets the correct drugs and on time!

John

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Responses

Response from Trinity Medical Centre 6 years ago
Trinity Medical Centre

Submitted on 05/12/2017 at 14:07
Published on nhs.uk on 07/12/2017 at 03:23

Dear Anon,

We are very sorry for the delay in your wife's medication and that the behaviour shown by our staff was not as helpful as we would like. The reason for the delay is because usually antibiotics cannot be put on repeat prescription and must only be dispensed in accordance to a GP review. We have a new pharmacist who was not familiar with your wife's history so refused the prescription as it would usually be considered to be against our policy. After feeding this back to her, she has realised the error made and we apologise about the inconvenience and upset we may have caused. We are happy to hear that you were issued the medication eventually and wish to assure you that we have discussed this in-house and stressed the importance of concise and helpful service, so hopefully this should not happen again. If you would like to email us at trinity.medicalcentre@nhs.net or call us on 01924 784101 and ask for Hannah Wright, we would be happy to discuss this with you further.

Thank you for taking the time to feedback to us today. If you have any other problems please don't hesitate to get in touch.

Kind Regards,

Trinity Medical Centre

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