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Care Opinion

Respiratory Clinic Appointment

Posted By crateryh89

"Respiratory Clinic Appointment"

About: Solihull Hospital / Respiratory medicine

(as the patient),

We hear so much about patients no turning up for Appointments. But when I attended my appointment at the Respiratory Clinic I waited half an hour and asked one of the nurses on duty where I was on the list. They informed me that the Doctor was reviewing my file and would call me shortly, a few minutes later they told me that the Doctor was on the phone discussing my case, after another few minutes I was called to their office. I was then informed I was at the wrong clinic! Also that there was nothing to be done regarding my respiratory breathing and that I should have had an appointment with a respiratory nurse, who makes their own appointments which I was told by an appointments telephone receptionist a couple of months ago. I consider this a total waste of mine and the Doctors time and also the £3-00 parking charge, which I can ill afford.

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Responses

Response from Solihull Hospital 6 years ago
Solihull Hospital

Submitted on 07/12/2017 at 15:17
Published on nhs.uk at 16:31

Dear Patient,

Thank you for taking the time to post your comments, regarding your experience in the Respiratory Clinic at Solihull Hospital.

I am sorry that you had a wasted journey and that you also incurred parking charges.

If you would be willing to provide further details such as your name, together with your address and date of birth, as a Trust, we would welcome the opportunity to review this matter.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion Posting.

I will forward your posting to the senior management team for Respiratory Medicine, so they are aware of your experience.

Once again, thank you for your posting.

All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Regards

Miss J. Langham

Patient Services Officer

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