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Awful!

Story from nhs.uk

"Awful!"

About: Shepway Community Mental Health Team

This has to be the worst place I've ever been.

I have been here several times with a family member and its horrendous!

Staff are uncaring, appointments are too far apart, you never get to see the same person. We've turned up for appointments and sat there for over an hour to be told the appointment was cancelled ages ago and sorry not to have told us. Medication was documented wrong the list is endless if you can go somewhere else I would strongly advise you. I have experience of other mental health services and you can't compare them!

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Responses

Response from Shepway Community Mental Health Team 6 years ago
Shepway Community Mental Health Team

Submitted on 06/12/2017 at 09:39
Published on nhs.uk at 11:31

We are very sorry to note that you did not feel your family member received appropriate support.

We are pleased that you raised a complaint about your experience and,

whilst we would not wish to comment on individual cases on a website, as a trust we work hard to ensure we learn from complaints and other patient feedback.

As an organisation we are currently focused on improving our community services and we know that patient feedback is one of the drivers to create this improvement.

If you have further concerns please contact our Patient Experience Team on 01227 812020 or email patient.experience@kmpt.nhs.uk.

Please mention that you have been directed to them via NHS Choices.

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