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NHS at its best

Posted By gratefulbone

"NHS at its best"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Day Surgery Crosshouse Hospital / Trauma & orthopaedics Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Unfortunately I was knocked down by a car, on the pavement, in June and was taken to Crosshouse A&E by ambulance, staffed by 2 very efficient and caring Paramedics. My injuries were a broken collarbone, broken bone in hand and bruised/cracked ribs and soft tissue damage to one foot. Subsequently it was decided that I needed surgery to insert a temporary plate to help displaced fracture  in collarbone to heal properly. This operation was most successfully performed by Mr. Tanagho, an extremely empathetic and skilled Surgeon. 

The 2nd operation to remove the plate was done in November by the same Surgeon. I have been to the follow-up appointment at Trauma and Orthopaedics and have been told that the bone has now successfully healed...and I was shown the before and after X-Rays....a-m-a-z-I-n-g...

Please pass on my grateful thanks to the Surgeon, anaesthetist etc., Trauma and Orthopaedics Clinic, Day Surgery , Wards 2A and 2B, A&E and Paramedics...they have all displayed the NHS at its best.

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Responses

Response from Jane McMinigal, General Manager - Surgical Services, Crosshouse Hospital Surgical Services, NHS Ayrshire and Arran 6 years ago
Jane McMinigal
General Manager - Surgical Services, Crosshouse Hospital Surgical Services,
NHS Ayrshire and Arran

I manage all surgical service at University Hospital Crosshouse, Kilmarnock including theatres, endoscopy, day surgery and all surgical inpatient and outpatient services.

Submitted on 05/12/2017 at 19:14
Published on Care Opinion on 06/12/2017 at 15:04

Thank you for taking the time to provide this feedback. I will pass it on to the teams you mention. I hope you are now recovering well. Best wishes.

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 6 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 13/12/2017 at 07:52
Published on Care Opinion at 10:53

picture of Martin Esposito

Dear gratefulbone

Thank you so much for sharing your experience on Care Opinion.

It sounds like it was a very traumatic experience and so I was glad to hear about the efficient and caring treatment you received from our Paramedics and everyone else involved in your care.

I would really like to pass on your thanks to the Paramedics who cared for you but I would need a few more details to allow me to do this. If you are able to provide some more details you can contact me at martinesposito@nhs.net

In the mean time, I wish you well for your ongoing recovery.

Thanks again for sharing and take care.

Martin.

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 6 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 13/12/2017 at 13:00
Published on Care Opinion at 16:16

picture of Martin Esposito

Dear gratefulbone

Thank you so much for getting in touch, From the information you have provided I have managed to identify the Paramedics who cared for you on that day and have passed your compliment onto them.

Take care

Martin.

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