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Care and compassion of staff

Story from nhs.uk

"Care and compassion of staff"

About: Royal Blackburn Hospital / Accident and emergency

My daughter had a horse riding accident on Saturday 2th Dec 2017. We attended minor injuries at Accrington Victoria. The staff at Accy Vic where fantastic they were very compassionate, caring, helpful. They reassured my daughter and myself. My daughter was very frightened they couldn't do enough for her. We were transferred to Royal Blackburn by ambulance the 2 members of staff were also fantastic compassionate and caring. The staff at Royal Blackburn were also fantastic compassionate and caring. I would like to thanks you all from the bottom of my heart from myself and on behalf of my daughter Holly.

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 04/12/2017 at 13:35
Published on nhs.uk at 14:32

Thank you for taking the time to tell us about your recent visit to the Minor Injuries Unit at Accrington Victoria Hospital and Emergency Department at Royal Blackburn Teaching Hospital following your daughter's horse riding accident.

It is lovely to receive such positive feedback regarding the care and treatment your daughter received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes for continued recovery.

Sarah Ridehalgh

Patient Experience Facilitator

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