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Excellent

Posted By tucanakz99

"Excellent"

About: Musgrove Park Hospital / Oncology

(as a service user),

Chemotherapy – Suzi

Radiotherapy- Tem.

I have received excellent service from all staff in both departments.

I have been treated with respect and kindness. Sometimes not enough seats for patients as family, partners, friends take seats. I think priority seating should be for patients.

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Responses

Response from Jo Wilson, Patient & Staff Experience Lead, Taunton and Somerset NHS Foundation Trust 6 years ago
Jo Wilson
Patient & Staff Experience Lead,
Taunton and Somerset NHS Foundation Trust

Submitted on 05/12/2017 at 15:37
Published on Care Opinion at 15:38

Hello

We are so pleased to hear that you felt well treated during both your radiotherapy and chemotherapy treatments and thank you for taking the time to let us know this.

It sounds as though you either had or observed other patients having problems with seating. Could you let me know where this happened so that we can look into it.

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by tucanakz99 (a service user)

I found when the Radiotherapy department was busy....there were no seats...as people needing treatment had bought people with them.....they were occupying seats...which I think personally is unfair to people needing treatment ....perhaps a notice saying people requiring treatment takes priority over the seating....

I was very happy with the radiotherapy staff....they are a lovely bunch....

Response from Jo Wilson, Patient & Staff Experience Lead, Taunton and Somerset NHS Foundation Trust 6 years ago
We have made a change
Jo Wilson
Patient & Staff Experience Lead,
Taunton and Somerset NHS Foundation Trust

Submitted on 06/12/2017 at 12:01
Published on Care Opinion at 15:33

Thank you, we have passed your comments to the Radiotherapy Operations Manager.

It would seem that the radiotherapy department recently saw an unprecedented number of relatives accompanying patients while they were coming for treatment and additional seating was provided. However from your comments it would seem this was insufficient and we apologise for any discomfort and inconvenience this may have caused you.

Radiotherapy staff are being asked to be aware of unusually high numbers of relatives in the radiotherapy waiting area in future and provide additional seating should it be required.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by tucanakz99 (a service user)

Thank you for your quick reply

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