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"Waiting too long,"

About: Royal United Hospital / Accident and emergency

My son had an head injury through head butting at football, he went to Trowbridge hospital and after examining him he was sent to bath RUH for a second opinion and examination, with a possible skull fracture and the large lump was soft and full of fluid! To me fairly urgent! we got there about 6.45pm, the waiting room had about 10 others waiting. We waited, and waited, an hour later the nurse called him to have blood pressure taken, he then had to wait in waiting room again for doctor,! We waited and waited and just after 3 hours he was told more urgent cases were in front, fair enough I know emergencies come first but to me a head injury should be checked out fairly quick not to be kept waiting for hours! It got to just after 10pm, he’d had enough so left without being seen! Not his best idea I know but only so much waiting, so after a nearly 4 hour wait, he didn’t get seen!

It may not be RUH fault, we need more smaller hospitals and more doctors and nurses,!

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Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital
Submitted on 04/12/2017 at 10:40
Published on nhs.uk at 12:32


Thank you for taking the time to provide our service with feedback. I hope your son is recovering from his injury.

I am sorry to read that you were unhappy with the wait in the Emergency Department. Our goal is always to provide the most appropriate care to our patients.

It would be difficult for me to comment on the possible reasons behind the delay without some specific information from you or your son but we would be happy to look into this.

We would like to investigate your concerns, can I ask you to contact our Patient Advice and Liaison Service (PALS) on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net and a member of the team will take you through the next steps of the process.

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