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Unreliable, dont care and incompetent and failing

Story from nhs.uk

"Unreliable, dont care and incompetent and failing"

About: Colchester - the Lakes

Ive been going thtough hell and back again and going through a complete mental breakdown and you get told every time ive contacted them that someone will get back to me tgat day on several occasions and you hearfrome no-one.

They say mental health is a massive issue and its in the forefront of the NHS"s concerns but this just shows you mental health just isnt important and no one cares even though they say they do, the only person that I fonf that is caring and respectable is the lady at the front desk, everone else just put a fake front on and fail you...

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Responses

Response from Colchester - the Lakes 5 years ago
Colchester - the Lakes

Submitted on 21/09/2018 at 12:24
Published on nhs.uk at 13:06

Thank you for leaving this feedback.

I am sorry you have not had a positive experience of our services.

If you would like to provide your details we can look into your specific concerns and respond to you.

You can contact the Patient Advice and Liaison Service (PALS) freephone:0800 085 7935 or complaints 01268 407817. You can also email us at epunft.pals@nhs.net or epunft.complaints@nhs.net or write to Complaints Department, The Lodge, Lodge Approach, Wickford, Essex SS11 7XX.

I hope you will make contact directly with us so that we can investigate and respond to the issues that are causing you concern.

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