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"Gone downhill in 2 years"

About: Leicester Royal Infirmary / Maternity

I had my son at the birth center in 2015 and had a fantastic experience however having had my daughter in november 2017 i was left feeling very dissapointed. When i was admited to the birth center it was the middle of a busy night and the poor midwife was the only one seeing to 3 of us in active labour so obviousky they were quite stressed out which is not fair on staff for nhs shortages . When time came to pushing they had nothing out because they were so busy darting to and fro because they had no help again not fair on your midwives. After i had my daughter we had skin to skin for 2 hours and then i had to hand her to my partner to go outside to shower which i wasnt pleased about as last time our room had ensuite in it . My partner went home to look after our dogs for 2 hours and in that time i really needed to use the loo but i had not been provided with a cot for mt daughter so i asked for one they told me theywould get one . Nothing came so i asked again got same anawer but again nothing came so i had to sit holdinf her until my partner returned. Each person tht i saw was a new face . And also they asked if i wanted food and it took 3 hours for 2 bits of measly dried toast . Compare this to last time having 1 midwife who spent lots of time wirh us got given a cot without asking toast and tea came asap and when the midwifes finished shift they came to say bye ect . I just felt very let down this time not the staffs fault but nha fault.

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Responses

Response from Leicester Royal Infirmary 6 years ago
Leicester Royal Infirmary
Submitted on 28/12/2017 at 12:15
Published on nhs.uk at 12:31


Dear reviewer, thank you for taking the time to leave a review for Maternity Services at Leicester Royal Infirmary.

We are sorry that you did not have the same experience with the birth of the second baby as you did with your son.

Your comments are noted and will be circulated to the management team for Maternity Services.

We are sorry that you were not able to have a room with ensuite facilities and there was a delay in receiving a cot for your daughter and that access to food appears to have been limited.

We take all comments very seriously and once again we are sorry for your poor experience.

Kind regards, Communications Team, Leicester's Hospitals.

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