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"fantastic care of my granddad"

About: Aberdeen Royal Infirmary / Neurology (Brain, Spinal and Nerves) Balfour Hospital

(as a parent/guardian),

granddad was admitted to hospital in Orkney where he received amazing care, I live away and I was never even slightly concerned because I knew the most fabulous care was being given by the nurses and staff on the rehab ward in the balfour, later he was transferred to the neuro ward in Aberdeen where the doctors spoke of the need for spinal surgery which was very concerning as he is an older frail man which really worried us and him however he received really good care from the ward and we as a family were very grateful for this. While in hospital for spinal issues he had a previous appointment for a TURP, he was concerned he' miss his scheduled appointment due to the acute admission with spinal issues. luckily the medical staff decided to do the turp and he was quickly on the mend and now back home. I am soo grateful to all the staff who looked after my grandad while I was unable to and cannot find any fault.

Responses

Response from Linda Oldroyd, Interim Chief Nurse for Surgery, NHS Grampian

picture of Linda Oldroyd

Dear patty3

What a lovely story of the right care in the right place at the right time. We are very grateful to you for taking the time to post about your grandad's care in NHS Grampian. We will make sure that the staff concerned are aware of your kind feedback. It will make them very happy.

I hope your grandad is contnuing to get well and wish you joy this festive season.

Kindest regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Julie Tait, Patient Experience Officer, NHS Orkney

Dear patty3

Thank you for taking the time to share your lovely story with us! We are delighted to hear that the care your grandad received during his time in the Assessment and Rehab ward at Balfour Hospital was a comfort to you when you are were unable to be with him.

I will share this Care Opinion post with the staff concerned who will be delighted to hear that they were able to help make your grandad's stay in hospital a positive experience.

Thank you again for getting in touch and I hope your grandad is now on the mend.

Kind regards for the festive season

Julie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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