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Care Opinion

Chest and back pain

Story from nhs.uk

"Chest and back pain"

About: Wythenshawe Hospital / Accident and emergency

I had to attend A&E (29/11/17) as I had been experiencing chest/back pain and felt very uncomfortable for a few days.

A&E was extremely busy and full, yet the staff all worked together as a team to get through the patient load in a professional manor.

I work at the trust, and yesterday I felt very proud to be part of the trust. The care I received was fantastic. I felt very informed regarding each step of my care. The Doctor spoke to me very clearly about everything that was going to happen which made me feel very comfortable. When you work within a hospital, it can feel very strange being the patient, but I felt very calm due to the care I received. From the lovely Band 3 Health Care Assistant who took my bloods and my ECG (I forgot their name unfortunately) then the Doctor. Both were completely professional and a credit to your A&E department.

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Responses

Response from Wythenshawe Hospital 6 years ago
Wythenshawe Hospital

Submitted on 11/01/2018 at 15:25
Published on nhs.uk on 23/02/2019 at 17:06

Thank you for taking the time to share your feedback via the NHS Choices website. Please accept our apologies for our delayed response to your comments.

We were pleased to read that you had a positive experience at Wythenshawe Hospital and that you found our staff and service to be to a professional standard. We were especially pleased that you felt well informed about your care and that you were able to feel calmed by the efforts of the team. It is always good to receive feedback which highlights the hard work and compassion of our staff. We will pass your kind comment on to the Deputy Head of Nursing so that it can be shared with the wider team in the Accident and Emergency Department.

The Patient Experience Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 11/01/2018 at 15:26
Published on Care Opinion at 15:27

Thank you for taking the time to share your feedback via the NHS Choices website. Please accept our apologies for our delayed response to your comments.

We were pleased to read that you had a positive experience at Wythenshawe Hospital and that you found our staff and service to be to a professional standard. We were especially pleased that you felt well informed about your care and that you were able to feel calmed by the efforts of the team. It is always good to receive feedback which highlights the hard work and compassion of our staff. We will pass your kind comment on to the Deputy Head of Nursing so that it can be shared with the wider team in the Accident and Emergency Department.

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