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"Trauma"

About: Leicester Royal Infirmary / Accident and emergency

On the 4th July 2017, I fell from my bike crossing a small Ford at Ratby falling heavily on my right hip requiring an ambulance call-out. It arrived within 20mins and I was delivered to A & E where they diagnosed a broken neck of right femur within the hour. The ambulance crew were outstanding throughout the whole transfer. My waiting in A & E was absolute minimal before being taken to room 3 ward 32 where I stayed for 7 days in total before being released to my home in Burton upon Trent.

From being made as comfortable as possible from the outset, the nurses, doctors, consultants, admin and food was absolutely 5 star rating.

My operation was two days from arriving simply because my existing medication had to be flushed from my system to prevent complications. From here on I recovered very quickly with the outstanding concern and dedication of everyone I came into contact with. At 80 years old I was treated with endless respect and clearly responded to be able to pass the criteria to be allowed home within 7 days. Private medical care would have serious issues to provide a better service than I received.

Many thanks indeed to all concerned and, now almost 5 months on I continue to recover with walking easily several miles and have even done several short cycle rides.

Kindest regards

Derrick Orton

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Responses

Response from Leicester Royal Infirmary 6 years ago
Leicester Royal Infirmary
Submitted on 18/12/2017 at 12:16
Published on nhs.uk at 12:37


Dear Derrick,

Thank you for your review. We are delighted to hear that you are recovering well from your serious injuries and that you are pleased with your experience at Leicester Royal Infirmary. Our staff are dedicated to providing high quality care from admission through to discharge and it is fantastic to hear that everyone you met on your patient journey met this standard. We will be more than happy to pass your message of gratitude onto the emergency department and Ward 32 who will be thrilled to read it. It’s impressive that you keep yourself fit and active at 80 and it’s great to hear that you are returning to your activities!

All the very best,

Communications Team

Leicester’s Hospitals

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