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"Urgent care at this hosptial is a shambles!"

About: University Hospital Of Hartlepool

Went to this hospital's urgent care dept with various symptoms including shortness of breath, racing heart and a pressure like headache.

Had to see screening nurse first but they tried to send me away without seeing a doctor- I had to insist on seeing a doctor! they took my temperature and blood pressure.

When I saw doctor they asked lots of silly questions about drinking and smoking (I don't), failed to listen to my heart or lungs or carry out any other examination of my vital signs and sent me on my way telling me to see what my GP is going to do (not that they thought anything was wrong).

I was made to feel like a nuisance yet no proper examination was done to find any cause of some of my symptoms ie the shortness of breath!

Complete waste of time and dangerous too I could have had a heart or lung condition!

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Responses

Response from University Hospital Of Hartlepool 6 years ago
University Hospital Of Hartlepool
Submitted on 29/11/2017 at 16:22
Published on nhs.uk at 17:32


Thank you for contacting NHS Choices.

To enable the Trust to investigate your concerns could you please contact the Patient Experience Team on 01642 624719 or email patientexperience@nth.nhs.uk.

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