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"Left without a resolution"

About: Whipps Cross University Hospital / Accident and emergency

I was admitted to Whipps Cross last week as it was believed I might need spinal surgery - can't fault getting an MRI scan quickly, and luckily it didn't show that I would need that. However, I was still having problems walking and lifting my leg. I was kept in for 3 nights while it was worked out what to do with me, however there was, I feel, a massive lack of communication between teams. I felt disbelieved by some of the doctors that I was suffering leg heaviness/weakness even though I was, and although I'm under the care of a team at Wx I had to press for the consultants who saw me to speak to my team - I ended up getting them in to speak to me myself. I didn't need to be kept in for 3 days but should have been discharged with a treatment plan and some help, as well as some resolution or idea about what might have happened to me (I am a young and active person so this was quite shocking!). I was woken up at half 1 in the morning and told my scans were all fine but a consultant would see me, then a nurse said I could just go (I still had a catheter in my arm!), I ended up asking for my discharge note and leaving as I was told it might be until the end of the day before seeing a consultant to properly discharge me. Though at first my treatment was amazing, I felt once medical staff couldn't work out what was wrong I was treated like a bit of a time waster but simultaneously left in a bed for days without anyone really coming to see me or update me - I should have been properly discharged given how long I was there for.

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Responses

Response from Whipps Cross University Hospital 6 years ago
Whipps Cross University Hospital
Submitted on 27/12/2017 at 15:19
Published on nhs.uk at 16:31


Thank you for sending in your comments. We're glad to hear that you were treated with safe and compassionate care when you were admitted but are concerned that this didn't continue throughout your time at the hospital.

If you would like to discuss your experience further and for us to look into the issues you have raised, then please contact the PALS Team by email: pals@bartshealth.nhs.uk.

All the best,

Barts Health NHS Trust

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