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I was shocked

Story from nhs.uk

"I was shocked"

About: Faversham Cottage Hospital

I went to see my aunt and was socked to see her sitting with only a thin nightdress on . Nothing around her sholders .just a cotton hospital blanket on her knees .she had gone in to help her walk but she had lost so much weight she would now be unable ever to walk again now . Her nails were very long and not been taken care of .The lady sitting next to her was in the same boat she said the food was disgusting and even she was unable to eat it . She also was in to get help walking but it didnt make any difference how much she asked nobody has the time to take her for a short walk .

Please dont allow any member of your family go in there .

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Responses

Response from Faversham Cottage Hospital 6 years ago
Faversham Cottage Hospital

Submitted on 28/11/2017 at 12:56
Published on nhs.uk on 29/11/2017 at 03:22

Dear Susan

We are very sorry to hear that you are unhappy with the care your aunt has received as a patient in Faversham Cottage Hospital. We take all concerns very seriously and would like the opportunity to understand fully and to speak with you regarding this matter. If you are willing to share more information please contact the Customer Care Team on 0300 123 1807 or email kcht.cct@nhs.net so that your details can be passed to the senior managers in charge of this hospital.

Regards

Customer Care Team

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