"impressive facilities & professional staff"

About: Sentinel Healthcare Southwest Community Interest Company / Shoulders, Knees & Feet (muscles & bones)

(as the patient),

I have just returned from my first appointment with the Orthopaedic Dept. at Mount Gould Local Care Centre re an ankle injury. I have to say that not only were the facilities impressive but all the staff I encountered were very efficient, helpful and professional. I was called for my appointment just about on time and the doctor not only made time to establish the cause of my problem but also explain it to me in terms that I could understand.

From my position as a patient, it has been an experience that other areas of the NHS should aspire to.

If there is a chance that the team get to see this, my thanks to you.

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Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare

Dear Fralix

Thank you for taking the time to give your feedback. It is excellent to read your views and I am thrilled your experiance was positive.

In short this is the overall aim of the service and the team will be shown your feeback of which I'm sure they will be very pleased to hear.

Best Wishes

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