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"Fracture/dislocation ankle"

About: Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics

I was transferred from west Cornwall hospital to treliske after having the above injury manipulated. I went to A&E and was admitted after 10 minutes. I waited for an Orthopaedic Dr yo come and see me and from there was admitted to Theatre Direct I was told for an operation the next day. Early the next mmorning I was seen by the anaethetist and surgeon who explained the procedure etc to me. I went to Theatre at 9am where everything was explained once more. All the staff were excellent. The nurses work very hard sometimes under pressure but always with kindness and professional care. I was seen after surgery and the surgeon explained what I had had done. Seen the next day by physio and OT who were efficient and provided the equipment I would need at home. The physio tried to organise an ambulance to take me home as they assessed it was needed. After being told it would be 1pm the nurse rang again at 3pm to be told it would be 6pm pick up. I was concerned as my Husband who has Alzheimer's was then home alone and needed medication. The nurse rang st 6.30pm and was told 8pm. At this point my family decided to pick me up and had to carry me in. The card at Treliske was excellent but the transport was terrible. No communication to let the nursing staff know of delays was unacceptable. Since being home the early discharge team have been brilliant too.

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Submitted on 29/11/2017 at 20:34
Published on Care Opinion on 30/11/2017 at 08:36


Dear Anonymous

Thank you again for taking the time post another review of the care you received; this time from ED, Theatre Direct and the Trauma and Orthopaedic team. I am thrilled to hear that you received a continuation of outstanding care from all staff that helped take care of you during your admittance to Royal Cornwall Hospital NHS Trust. Your praise and wonderful comments will be passed back to all staff involved.

However, I am sorry that you experienced such delays when waiting for non-emergency ambulances and I will ensure that this is fed back to our transport department so they can liaise with the contractors who provide this service to ensure that this is avoided where possible for patients in the future.


Thank you again for providing such valuable feedback and if you do have any further concerns or experience any further problems, please do not hesitate to contact me on here or alternatively leave a message with our Patient and Family Experience Team (Complaints) on 01872 252793 or email rcht.patientexperience@nhs.net.

I hope that your ankle is now healing well and you are back on your feet soon.

With kind regards

Michaela Brewer, Patient Experience Coordinator

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